01 September 2021

Scared that outsourcing software development projects will fail you? Busting myths

More and more companies use software outsourcing. They are aware that a good system is the basis of a smoothly functioning enterprise in times of growing digitalization. We also know that the operation of the system should be outsourced to professionals. We can decide to employ them in the company or to delegate this duty outside. There are always fears that the programmer will fail, especially if the cooperation is carried out remotely, and also at the decision-making stage we do not have contact with programmers, but with the marketing or sales department. How to reduce the risk of failure?

Outsourcing software development is not only about cost savings

Outsourcing is the delegation of a certain part of a company's responsibilities to an external company. We associate it primarily with savings and reduced expenses. However, according to a survey conducted by the National Outsourcing Association, this is not the only argument confirming the effectiveness of this solution. 35% of respondents actually cited cost savings as the main reason for the decision to outsource software design. 24% pointed to improved usability and user experience, while 17% mentioned the possibility of changing older solutions for innovative systems and models. From the same survey, we learn that as many as 70% of companies plan to increase the use of outsourcing, of which 35% to a significant extent.

Unfulfilled promises

There is always a risk that the partner's promises will not be fulfilled or that he will perform his task incompletely. How to avoid such a situation when establishing cooperation with an outsourcing company? First of all, we need to know who we are talking to at the stage of presentation of the offer and terms of cooperation. Usually these are people who specialize in sales and marketing, not always have enough knowledge about the services themselves. Already at this point it is worth asking for a meeting with the team of developers who will work on our project. This causes us to actually talk to the person who will be responsible for doing the right things for our company. We ask and get answers to all our questions, especially about the technologies used and the project itself. This significantly reduces the risk of unfulfilled promises.

Remote partnership means limited support

Back in the day, every collaboration model used to be based on face-to-face meetings and conversations. In times of growing digitalization and remote working, there are many more opportunities for contact between partners. Distance is no longer an obstacle to cooperation. We can communicate via e-mail, skype or other communicators, as well as by meeting at conferences in a larger team. Remote management in software outsourcing is possible. However, how the contact and communication will look like, should be determined at the stage of agreeing on the terms of cooperation. We should be sure that we can count on the support of an expert in each area of the system. We find out what communication channels they use and if they do it actively.

I have no control over the developer's work

Outsourcing is not only about separating a specific department in a company, whose duties will be performed by an external service provider. Good outsourcing is also about communication and cooperation. As the person delegating the project, you have the right to demand to see its progress at every stage. You also take an active part in it, you can introduce changes, offer your recommendations and talk about your needs, to which the professional should respond. Communication should be the foundation of cooperation and nothing should be changed or introduced without your approval. At the same time be aware that you are dealing with an expert with professional knowledge, who acts for the benefit of you and your company. When establishing cooperation with an outsourcing company, check what terms of cooperation it offers. Any concerns you may have can be eliminated at the stage of discussing the terms of cooperation. You don't have to face unfulfilled promises, problems in communication as well as activities conducted without your knowledge and approval.

Lukasz Bozek

Lukasz Bozek is a founder and CEO of Softiero, a graduate of the Warsaw School of Economics and MBA at Lazarski University. Lukasz started his career as a FX dealer at Santander Bank. As a passionate of new technologies he founded Softiero which is developing innovative tech startups.

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